Please select the most appropriate option for each question.

What Drives change ?

Conflicts Organisation Management Leaders Everyone Automated

 Current Financial concerns ?

No Money    Lack of Money Budgets Cash flow    anticipate Environment Strategic

 Where are Goals defined ?

No where    Org.level   Org+Dept Level Ind.+Org+dept. Task+.. Updated/change

None        Imported       Commitment
        Common               Excellence
            Empowered & Innovative

    No need     Commitment to perform Ability to perform   Activities performed Measured & Analysis     Verified

     How are strategies defined?

No obvious strategies Key people Req.Mgmt,CM,QA Training, Peer Reviews, Co-ord. Q Mgmt Optimisation

How is innovation/tech adopted?

No New technologies in 5 yrs. Web presence Access info. Transaction bus. Integration e-bus. leveraging

What fits the operational process?

No processes Blame process Trust process     Organisations Capability due to Performance Process Incremental improvement Continuous improvement

Risk handling?

Crisis Driven Reactive to risks Threat assessments Proactive Prioritised Strategic

Educational plans ?

No courses ind. dev. Org. Competence dev. Comp. dev from appraisals
                Bus.Plan defines team dev.
                                   Quarterly reviews

Creativity in the organisation ?

No place for new ideas Many boundaries
Open envir. Dynamic Creativity  Thriving

Customer relations?

Uncertain Some complaints recorded complaints Routines to address complaints
         Relations Mgmt
                  Partnerships & key customers