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What’s missing in Service Management?

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Service


Once upon a time, many years ago
Service meant something with slogans
like "the customer is always right".

When mass marketing for profit and customer relations becomes an illusion of customer focus, customers soon confront the gaps in the organisation. Gaps that uncover loaded surveys designed to paint pretty pictures, useless services, hidden scams, processes that offer little flexibility, and the sinkhole between customer's expectations and services that they do not need or want.

Unfortunately, this is a trend that only gets worse as industries follow suit. More frazzle, dazzle and lip service than value, quality and integrity. Most might never have experienced quality service to accept this trend as options diminish with monopolies, oligopolies and an alignment of bad practices. A fool's paradise until disrupted.

Customer Focus has become a misnomer for exploiting, scamming, and misleading customers with the illusion of useful services. Lip service like listening and improving is relative, yet distant from the customer’s expectations. It’s time to face the moment of truth and plan accordingly.

Discontent will only grow to welcome disruptions until the gaps are addressed, as discussed further in this article:

  • Take a number. Service minded?
  • Immature Artificial Intelligence, AI.
  • Fewer options and more fine print conditions
  • The window of opportunity
  • Reinvent or become another self-fulfilling prophesy

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From opinions, counselling to pearls of wisdom: enjoy the inspiration, insights and ideas drawn from this article. May it trigger innovations as it is launched into public consciousness.
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There are better strategies that could be considered for every challenge.
Competitive strategies are only the tip of an effective and highly productive organisation that thrives in a Dynamic environment.
The competitive arena becomes clearer when the competitions strategies become transparent and can then be made redundant with an unbeatable business model and game plan.
Take this opportunity to identify the void of strategies and what could be done to define a better destiny. This in turn helps broaden outlooks to develop skills in leaps and bounds while opening the door to new opportunities. Aligned goals across societies to correct poor systems will have a significant impact on future generations.
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Service
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What's missing in Service Management?

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Change the way we think and live


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Odds
Go high tech and be open to the big impact experience.
Today's data explosion and its capabilities brings
more opportunities to change how we think and live
with new business models.

More Data enables the next generation of business models bent on disrupting traditional businesses in its path. First shed those embedded reservations with the opportunities this age brings and shape a better tomorrow. It's not hard to appreciate the progress so far and imagine the possibilities.
The key is to put things in a better perspective, focus on the business case, desired results and make sense of the data prospects. More insights and opportunities come from a commitment to drop the garbage inn garbage out mentality, that only misuses data and does more harm.
Big or small data helps relate to the bigger picture when stuck or clouded with convention, illusions, and biases. Lift the fragmented industries and societies out of their chaos.
What better way to make an impact in any industry, e.g. Reduce the cost of health care, lift productivity growth, improve social network connectivity, optimise the supply chain, solve outstanding concerns and create new industries as described in the following sections of this article:

  • Why algorithms get it right or completely wrong
  • Measure the desired outcomes
  • Leverage the intangibles
  • Close the gap between foresight and hindsight
  • Seize the untapped potential


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From opinions, counselling to pearls of wisdom: enjoy the inspiration, insights and ideas drawn from this article. May it trigger innovations as it is launched into public consciousness.
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There are better strategies that could be considered for every challenge.
Competitive strategies are only the tip of an effective and highly productive organisation that thrives in a Dynamic environment.
The competitive arena becomes clearer when the competitions strategies become transparent and can then be made redundant with an unbeatable business model and game plan.
Take this opportunity to identify the void of strategies and what could be done to define a better destiny. This in turn helps broaden outlooks to develop skills in leaps and bounds while opening the door to new opportunities. Aligned goals across societies to correct poor systems will have a significant impact on future generations.
Download article or to subscribe to the blog.
The alternative is to purchase and download each article from the shopping cart (i.e. ORDERS)

Subscription
1 Month (US$5){includes archive of articles}
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Download Articles
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)
Odds
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Changing the odds

ThinkLive
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Change the way we think and live

GameChanger
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Play or Change the Game

Persevere
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The Can Do world

Vibrations
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Good vibrations

CanDo
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The Can Do world

WhatWorks
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What works!

CarpeTempore
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Seize the moment, Carpe Tempore!

CanDo
Special99

Awaken the force within us!

SaveCreativity
Special99

Who will save creativity?

Openness
Special99

The Spirit of Openness

BusRules
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Business rules

Eureka
Special99
Eureka!
BridgeGap
Special99

Build bridges

Run
Special99
Run with it!
Collaborate
Special99

More reasons to collaborate

RReality
Special99
Rethink reality!
Reinvent
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Reinvention

BR
Special99FreeRM
Lift the Boardroom!
Creativity
Special99FreeRM
Boost your creativity!
BeatOdds
Special99
Beat the odds
AISIP
Special99FreeRM

Ready for AI and more Strategic inflections points?

WhatisNI
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What's Next? –Institutionalise
Ripples
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The ripples of disruption
WhatisNA
Special99FreeRM
What's Next? –Alignment
WhatisNAct
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What's Next? –Act
WhatisN
Special99
What's Next? –Mindset adjustment
WhatisN
Special99
What's Next? –Understanding
AoW
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The Age of Wisdom
Inspired
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Inspired?
TOED
The theory of everything-Decisions
TOEC
The theory of everything-Creative
TOEOT
The theory of everything-original thought
TOEA
The theory of everything-Analysis
Vision
Why compromise security or privacy
MindSet
The mindset paradigm
DBF
Design a better future
Vision
Craft your own vision
BlindS
Reset our strategies for a new age
FF
Fast Forward
Boom
Boom or bust ideas
ConnectS
Connect, drive and thrive
Resolutions
Resolutions.
Stimulate
Stimulating Innovation.
Inconceivable
It's only inconceivable until we do it!.
Opportunity
Opportunity keeps on knocking..
ISystems
Managing on the fringe of ineffective or disruptive systems.
UInnovation
What is missing from today's innovation?.
InternetBD
Connect to harness and leverage the internets potential.
Challenges
That elusive challenge.
DecisionSkills
Critical skills for decision making.
MgmtSkills
Anyone can step up to the challenge by improving their managerial skills.
Generate
Create models that can generate results.
LiveS
Strategies to live by.
Sparks
Hungry for innovation, inspiration, renewal or a better direction?
Strategies
Smarter Strategies for value, advantage and success
Vision
Dare to dream, set global visions, inspire and change the future.

Gift
New Year's resolutions with a difference.
Bargain
Create bargaining positions to negotiate better conditions, opportunities and prospects.

Procrastinate
Overcoming procrastination with improved focus, decision making, goal setting and discipline.

Competence
Competence development for Future Challenges
Potential
Evolve by enabling your potential
Utopia
A better future with the convergence of international citizenship, morality and responsibilities.
Dynamo
Building dynamic environments.
Culture
Creating, adjusting or correcting business cultures.

Age
The battle with aging.

SuperC
Liberating consumers
Prod
Building better models for productivity, growth and sustainability.

GreatIdeas
The Tipping point to reach viral interest, or a better model to deliver great ideas.(PDF)
MoreTeams
Empowering teams, communities and interest groups(PDF)

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Changing the odds


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Odds
It's more than chance outcomes
when we understand how to change the odds.

Even the most unpredictable situations have their bias or loop holes that can change the odds. It's more about understanding it and how to design a strategy that works to secure its successful execution.
It's too easy to succumb to the odds and accept defeat when a more positive mindset can make anything possible. A little insight into the probabilities involved and how each advantage is derived, opens the door to negotiate, change the rules, set better conditions and secure the desired advantage. That's when no challenge is too difficult, and we learn how to play to our strengths.
We do not have to accept false realities, poor odds, house advantages, or remain vulnerable to be exploited. In this age of convenience, limited options impose conditions or illusions where very few actually win and the rest are disadvantaged. When there are many options that can be created, even if it is to invest in ourselves or a cause that brings hope for the future. Discover the sure thing for more positive outcomes.
So what are the odds of winning or doing something never imagined?
Consider some ideas to change the odds for each situation as described in the following sections of this article:

  • De-confounding a clear advantage
  • Improving the odds
  • That illusive loophole, bias, or trick
  • The sure thing


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From opinions, counselling to pearls of wisdom: enjoy the inspiration, insights and ideas drawn from this article. May it trigger innovations as it is launched into public consciousness.
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Perseverance knows no limits


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Persevere
Why settle for less, when a little perseverance
can uncover a better reality, more prospects, the strength,
resilience and drive to improve beyond imagination.

To feel euphoric is to experience life and feel in charge, like the Finnish achieve Sisu, the mindset for courage and resilience with any adversity. We do not need to jump into icy waters, but to know that we can do it, in search of new challenges and strive to improve rather than take the easy way. Each country has its redeeming qualities that highlight different levels of perseverance and its many characteristics.
Each threshold, achievement or new insight brings us that much closer to build the capability, courage, stamina, intelligence and resilience to manage and master the next, potentially more devastating challenge. Transform life's mundane, hopeless, struggles, growing resistance, bad practices or any adversity with the perseverance to do it.
Consider the wisdom, character, humour and insights needed to appreciate, learn, grow and mature with perseverance. Understand how we draw strength from our own emotional elasticity to know, do and repeat what is not only possible, but inevitable. This article describes this journey and potential benefits within the following sections:

  • The perseverance mindset
  • From strength to strength
  • The shape of things to come
  • Achieve the inconceivable


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From opinions, counselling to pearls of wisdom: enjoy the inspiration, insights and ideas drawn from this article. May it trigger innovations as it is launched into public consciousness.
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Play or change the game


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GameChanger
Has routine inhibited prospects, or an untapped passion?
Discover that unbridled passion to restore life in living and business.


A sense of passion and purpose does wonders to cross the threshold from a routine existence, hopeless predicaments, or a stagnant business.
Retirement or a change in business can be an opportunity to reinvent, revitalise and redirect the focus to better prospects.
Any Game changer, mover and shaker, or influencer will say the same thing.
Let passion drive you, find that special gift, trust instincts, be fearless and share a vision to be part of something extraordinary.
Dream big, be confident and seize the opportunity to improve and change what has become out dated, unpleasant or unjust. As each business landscape rate of change escalates, so do the challenges that makes old strategies and tactics that maintain invested artefacts a burden for any industry.
When only the nimble, flexible and creative can and will pioneer more adept to future needs.
Consider how to out play the game for each business, or set new rules and change the game with the tips from the rest of this article:

  • Well researched
  • Leap past any competition
  • When instincts take over
  • Make it happen with a strategy and plan that works


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From opinions, counselling to pearls of wisdom: enjoy the insights and ideas drawn from this article. May it trigger innovations as it is launched into public consciousness.
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The Can Do world


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CanDo
Discover the possibilities in the transition from
"can't do" to "can do" as more is imaginable and likely.
Try some simple tips to achieve the can do transformation.

The can do transformation utilises the power of the mind to embrace and fully utilise what is or can be available (e.g. insights, tools, strategies…) to discover what is possible and to act on it, now.
Instead of depending on others with another agenda, say why not?
Today poor quality, out dated data, deceptive and misinformation may be free, as products and services tend to follow the same pattern. With the added bonus that greed and/or desperation gives little value, if not a complete waste of time, energy and money with each misadventure. Value fades as the illusion of value takes over.
This sets the framework for inefficient interaction, business, networks, countries, and a fragmented world that only reflects why people make their lives difficult, if not a complete struggle. Conflict and confusion seems to dominate instead of self-drive and team synergies.
It might be difficult to admit that many have the "can't do" mindset and do not realise it. Buying the latest products or adopting the best practices does not bridge the gap to realise all the possibilities & benefits. Overcome the many inhibitors, biased reservations and strive to improve capabilities is a start with the tips in the rest of this article:

  • Remove inhibitors
  • Incentive frameworks
  • Redeeming qualities
  • Can do transformation tips


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From opinions to counselling to pearls of wisdom: enjoy the insights and ideas drawn from this article. May it trigger innovations as it is launched into public consciousness.
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Good vibrations


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GVibrations
Dynamic teams don't just happen.
Relationship strategies inspire, empower, enable
and expand better prospects with successful relations.

First convert any poor relations with the commitment and drive that can make a difference. Courtesy goes a long way not to upset or repel the unknown and opens the door to build trust, a better image and the foundations to a promising reputation. Mirror only good relations with anyone facing difficult challenges, as their anger, grief or dilemma can be resolved to uncover an added potential. Struggling businesses exhibit similar signs of desperation that can shine with a little hope, reinvigorated purpose, structure, strategy and boosted drive.
The best value comes from better decisions to build good relations, e.g. In any conference, networking to make new friends, share insights and best practices outweighs " more of the same" promotions trying to impress someone. Charming experts tend to be too calculating.
Beyond the superficial relationships there are enormous benefits that can lift some out of their silos, help others rethink their struggles, and engage most in a mutual direction with insight, wisdom and renewed purpose. Consider the tips from the rest of this article to upgrade the relationship strategy and develop better relationship skills:

  • First and lasting impressions
  • From goodwill to dynamic relations
  • Impact from quality relations
  • Potential benefits


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From opinions to counselling to pearls of wisdom: enjoy the insights and ideas drawn from this article. May it trigger innovations as it is launched into public consciousness.
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Seize the moment, Carpe Tempore!


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SeizetheMoment
Seize the moment is about stepping out of the
comfort zone to recognise and explore the opportunities.

It gets easier with each opportunity seized, as risks diminish, confidence is raised and fears are dismissed as irrelevant. Challenges can be managed while any delusions or unfounded beliefs become a source of leverage against any competition as they fear to tread. With added competence value creation becomes instinctive and abilities improve to be more receptive and quick to recognize and seize the next opportunity; ready and prepared to step up as needed.
Who is ready to become a mover and shaker?
A number of key skills and attributes are needed while pursuing any particular interest. Whether it is wealth creation, social reform, property investment, survival or any problem, gap or challenge that gives rise to opportunities
It might be difficult to predict the future with any certainty, but there are signs, trends, instincts, and insights that with practice highlight the highly probable to stage a plan of action. With each crisis, event or change, some will remain confused others indifferent, unaware or insightful.
Who is willing to invest in themselves to build this competence?
The biggest risk is to do nothing and let life pass by or let fate do its worst.
Consider the following sections of this article as the initial steps to a more interesting path and surprise yourself:-

  • Learn to explore, adapt and engage
  • From the plausible to the sublime
  • Leverage
  • Courageous and disciplined


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From opinions to counselling to pearls of wisdom: enjoy the insights and ideas drawn from this article. May it trigger innovations as it is launched into public consciousness.
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What works today!


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What works today may not work tomorrow.
Wisdom comes from understanding what works,
what's needed and what's possible.

Unfortunately, so many businesses seem to be living on borrowed time, not realising that something better is possible or out there with emerging or invisible competitors. More prospects are constantly lost when nothing ventured reflects nothing gained. Meanwhile market dynamics keep changing with globalisation and disruptive solutions.
There is no better time to reflect, understand, appreciate and resolve to take a better direction. The alternative can be the fool's paradise, left dead in the water, while the unknown competition leaves everyone behind. Ignorance must be bliss with no ambition to change.

Is there no interest or drive to improve?
Or is it limited to the current scope and capability level?

Make 2019 a year for constructive actions with plans that speak louder than words, wishful thinking or idle promises. Consider that life change, competence boost, commitment that can make the difference as discussed further in this article and be surprised (Life is not as difficult as we make it)– Be smart! :

  • Perceptions
  • Good policies and practices
  • From strength to strength
  • Seizing every opportunity
  • Enabling more prospects


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From opinions to counselling to pearls of wisdom: enjoy the insights and ideas drawn from this article. May it trigger innovations as it is launched into public consciousness.
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Who will save Creativity?


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SaveCreativity
Creativity is expected to save us, but who will save creativity,
when so few are willing to give it a go?
We take too much for granted, when the fact is that
we can change more than we imagine.

The value of creativity is indeed in the eye of the beholder and under the microscope, provided they can appreciate and adopt a perspective in tune with a better reality. Open to evaluate and consider the unknown beyond any conception of today's reality.
Confabulation must be widespread when so many are caught in a distorted reality. Poor assumptions, unreasonable expectations and blind understandings of profits, systems, processes, and decisions tend to lead to significant loss of value. This can inhibit and cloud judgements and the initial purpose or cause, e.g. caught endlessly fundraising without real results or the prospect to change.
To give a new idea a go, the value proposition must be realised with a better appreciation of the challenges involved. It helps to understand the vision and how it is likely to evolve, overcome barriers and bridge differences. The many systems fixated on more ideas need better implementation strategies to overcome the critical challenges with sustainable solutions that everyone may appreciate and benefit.
In the age of convenience the quest for instant gratification comes at a price, when creativity is lost or forsaken with many values and principals. A flexible adaptive mindset is needed for a broader perspective to imagine what is not only possible, but the drive, support and energy to make it happen.
Consider the measures discussed further in this article to turn risk into opportunity, find value in new ideas and how to engage and proceed with so many innovations in synch:

  • Overcome unconscious biases
  • Adjust expectations
  • Restore hope and trust.
  • Results build momentum
  • Bridge the unknown


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From opinions to counselling to pearls of wisdom: enjoy the insights and ideas drawn from this article. May it trigger innovations as it is launched into public consciousness.
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